Hemp Carry Strap

Our Returns Policy

We want you to be 100% happy with your order. If you don’t love your new yoga mat, or any accessories - return them within 100 days for a full refund - even if they are used (this does not include items on sale). Customers are responsible for return postage.

UK returns are handled through our self-service InPost service and cost £2.59, payable when booking. Please contact us before returning anything so we can confirm your return and provide the booking instructions. 

Please note: 

• Returns for orders of 3 or more yoga mats must be unopened and in the original packaging.
• Returns for items that were on sale are only eligible for 14-day unused returns (box unopened & resale condition) & the return postage is not included. 
• Your statutory rights remain unaffected. 

Return Condition and Deductions

Our 100-day return offer is in addition to your statutory rights. For returns made under this voluntary offer, we may make a reasonable deduction from the refund if an item is damaged beyond normal trial use, or is returned without its supplied packaging, inserts or accessories and requires repacking or restocking. Any deduction will reflect the actual reduction in value or reasonable cost incurred. We will not make these deductions where doing so would affect your statutory rights.

How To Make a Return?

Please contact us (or reply to your order confirmation email) before returning anything so we can confirm your return and provide the booking instructions.

Once we’ve received and accepted your return, we’ll send your refund to the payment method you used when placing your order within 3 working days of receipt. 

Damaged Goods

If you believe your mat has been damaged or is faulty. Please contact us (or reply to your order confirmation email) and send a photo of the mat and damage as soon as possible so that we can solve the problem. Some natural imperfections in cork is to be expected.
  

Wholesale Orders

Due to operational & handling costs; bulk buys, wholesale & orders for businesses are not refundable. 

International delivery and returns

As of 9 October 2026, we deliver to UK addresses only. Sorry, we no longer ship internationally.

Orders shipped before 9 October 2026

International customers must arrange and pay for their own return shipping.

If you refuse delivery of your order outside of the UK, any refunds will not include the cost of return postage.